Frequently Asked Questions
Everything you need to know about your Kiwi Diamond experience.
What materials are used in Kiwi Diamond jewelry?
We specialize in premium lab-grown diamonds and high-quality 14k and 18k solid gold. All our pieces are ethically sourced and designed for lasting brilliance.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. For custom or made-to-order pieces, please allow 2-3 weeks for production before shipment.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces are final sale.
Do you offer a warranty on your jewelry?
Yes, every Kiwi Diamond purchase includes a lifetime warranty against manufacturing defects. We also provide one complimentary cleaning and inspection per year.
How can I find my correct ring size?
We offer a printable size guide on our website, or you can request a physical ring sizer to be mailed to your home free of charge.
Are your diamonds certified?
Absolutely. All diamonds over 0.5 carats come with an official grading certificate from reputable laboratories like IGI or GIA to ensure quality and authenticity.